You can submit a return request through the order history in your account.
You can make a return request within 14 days of receiving your order.
After submitting the return request, you have an additional 14 days to return the item. To do so, please send an email to us with your invoice attached.
Providing a "reason for return" is not mandatory, but we recommend doing so to avoid unnecessary returns.
If you want to return products without submitting a request first, you can do so within 14 days of receiving them. However, processing your return may take longer. Always include a statement indicating your intention to withdraw from the purchase.
The return shipment should be sent as soon as possible, but no later than 14 days after the return request has been approved.
The item must be unused and undamaged. If the product is used or damaged, Cartridge Keizer may apply a reduction in value, which can be up to 100%.
Please note: you may inspect a product as you would in a physical store, but breaking a seal, vacuum packaging, or light-/dust-proof packaging is unnecessary and will result in a 100% reduction in value.
If a product or return shipment is damaged, Cartridge Keizer may also apply a reduction in value.
Do not write on or attach stickers or tape to the original packaging.
Pack the return items in a box to prevent damage during transport. Try to pack all items in one box and return them in an environmentally friendly way to the parcel point.
The return shipment must be adequately stamped; the consumer is responsible for the return shipping costs.
The consumer assumes the risk for the return shipment. We recommend sending the package with tracking and keeping the receipt, so you can file a claim with your carrier in case of loss.
The refund will be processed as soon as possible, but no later than 14 days after the cancellation of the agreement.
If the entire order is returned, we will refund the original invoice, including shipping costs.
